| MOTIVATIONAL DEVELOPMENT SKILLS The great thing about mastering employee motivation principles is that it creates a win-win-win situation. The company wins through greater employee performance, you win through greater team and department results and your employees win through personal success and professional recognition and advancement. This one day interactive course is designed to provide individuals with the ability to achieve self motivation and how to sustain it to improve their maximum performance and potential. |
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| INTRODUCTION TO PEOPLE MANAGEMENT WITH NLP Marketing, sales, productivity, quality and credit control are all dependent on people and their interactions with other people. That means Psychology is critical to business just as it is to any activity or other aspect of human life. Understanding yourself...understanding others with whom you deal (at any level)...and understanding the nature of those interactions to create win-win-win relationships from which all participants can benefit...these are factors which are fundamental to sustainable success in life. This one-day interactive course will enable managers and supervisors to significantly improve their people-handling skills using advanced psychological techniques. |
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TIME MANAGEMENT
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| APPRAISAL PERFORMANCE REVIEW Staff appraisal and performance review is something which is an essential tool for the organisation wanting the best from it's people. This module will look at effective ways to ensure that the appraiser and appraisee are left motivated from the experience. We will explore the role of the appraisal within the organisation and how the prepare for it, setting targets and goals that link with identified training and development needs. Time will be devoted to the use of documentation and the necessary skills of the appraiser such as interpersonal techniques - listening and questioning effectively, in order to get the most out of the process. |
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| PLANNING AND ORGANISING PLanning our workload and organising the way we do it is a necessary part of a professional's role. So often you start work according to 'the plan' - only to be asked to work on something else. We need to start by establishing what it is that needs to be achieved. What? When? How? Who? Order of priority: This may seem like common sense, but very often we don't have a clear understanding of all of the areas we need to work on and forever run around trying to achieve everything, but not achieving anything. This course will equip you with some useful tools which will help you to plan effectively and prioritise your workload to enable better productivity and less stress! |
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| COMMUNICATING AND INFLUENCING Being able to influence people to a different viewpoint or stance is something which many people take for granted. However, there are specific skills that can be learnt and developed. The way we influence people stems to a large extent from our own communication style. We inadvertently send out incorrect messages sometimes through the body language that we demonstrate to others. This course will explore the communictaion style of the participants. It will give bold, constructive critisism to the participants, whilst at the same time show how negativity can be converted into more positive behaviour. |
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| INTERMEDIATE PEOPLE MANAGEMENT WITH NLP This 2-day interactive course is for managers and supervisors who wish to build on the introductory course and develop a mangement ethos that really does get the most of their people. You understand that people are the key to sustainable success. You've got a basic grounding in the dynamics of human interactions. Now you want to get underneath the 'skins' of your principal workers, discover what really makes them 'tick' and get them tracked into your main objectives. This course will enable managers and supervisors to develop their people management skills further to create motivated and collaborative workforces. |
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DELEGATION - EMPOWERMENT |
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| MENTORING SKILLS This course will look at the role of the Mentor, the expectations of the Trainee and the requirements of the organisation - or indeed the charter body (if that is an issue). What are the typical activites which need to be fulfilled? How do we conduct one to one discussions with the trainees and set realistic aims and objectives for them to achieve? We will also explore the practical aspects such as meeting frequency and content, issues of confidentiality and disclosure. |
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| INTERVIEWING SKILLS - SELECTION AND RECRUITMENT The workshop is designed for people who are required to take part in the effective recruitment and selection process. Introducing a structured approach to help preparation and planning and is particularly suitable for those new to interviewing. The course will provide you with guidance in the skills and techniques required to conduct successful selection interviews. |
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| RUNNING AND PARTICIPATING IN EFFECTIVE MEETINGS Witin most organisations an enormous amount of time is invested in attending meetings. In a lot of cases this time is perceived as wasted due to the way the meetings are handled. This course will change all of that! We look at the facilitator's role - and what skills are required, keeping order, and dealing with different types of participants. Presenting information at meetings and the skills needed to handle questions arising, as well as the importance of notes, minutes, agendas and action allocation. |
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| EMPLOYMENT LAW This course is designed to give managers and supervisory staff an understanding of employment legislation that will enable them to perform their duties with a clearer understanding of the legal implications and penalties for their company if they get it wrong - All aspects of Employment Law are covered. |
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| ILM LEVEL 3 MANAGEMENT DEVELOPMENT PROGRAMMES... Certificated through the 'Institute of Leadership and Management' The Award - is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The Certificate - provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate. The Diploma - develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager. The qualification builds on the Award and Certificate, though is more suited to the practicing manager. (Please note candidates are not required to undertake either the Award or Certificate as prerequisites and may join Diploma programmes directly). The additional mandatory units cover business communication - writing for business and making presentations - creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service. Flexibliity - all candidates are able to choose from a diverse range of optional units to build their qualification. This high level of flexibility allows invidividuals or their employers to custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From managing health and safety to planning change in the workplace, the ILM First Line Management qualification can be fully tailored to meet the varying needs of learners across all employment sectors. |
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| INTRODUCTION TO MARKETING - DEVELOPING A COMPETITIVE EDGE This one day interactive workshop will explain the concept of marketing and provide delegates with practical advice and knowledge of marketing strategies and sets out questions to be addressed in order to develop the business. |
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| PROFESSIONAL TELEPHONE SALES TECHNIQUES (TELESALES) Understand the impact of the Telephone in Sales! This interactive course will equip Sales Professionals or other staff that generate business over the telephone the techniques to successful Telephone Sales including; how to overcome barriers and increase the effectiveness of using the telephone to maximise your Sales Potential! |
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EFFECTIVE PROFESSIONAL SELLING TECHNIQUES |
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| NEGOTIATION SKILLS Negotiating Skills are not limited to the traditional forums of buyers and sellers or management and workforce representatives. They are used almost daily by almost everybody. By developing your team’s negotiation skills, your organisation will benefit from more confident, assertive and motivated people as well as more effective working relationships and more ‘WIN WIN’ deals. |
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| PROFESSIONAL TELEPHONE SKILLS WITH GOOD CUSTOMER CARE "It takes months to find a customer...And seconds to lose one" The Telephonist/Receptionist plays a major role in every organisation as the impression they give to the customer will be the first and most crucial. Relationships with potential customers can be lost before they have even been won if the first contact is handled badly. This course delivers a participative training/coaching experience that will enable your receptionist to handle customers, enquires and complaints more professionally, developing effective inter-action with internal and external customers with increased confidence required for this busy role to project a professional company image. |
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PROFESSIONAL TELEPHONE SKILLS - DEALING WITH DIFFICULT CALLERS |
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| ASSERTIVENESS SKILLS "A practical understanding of assertive communication" When we are assertive we tell people what we want, need or prefer stating our preference clearly and confidently. We do not belittle others or ourselves. We do not threaten or put people down. Assertive people can cope with justified criticism and give it too. Assertiveness involves
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| GENERAL COMMUNICATION SKILLS Communicating with others is a life skill that we develop over the years through life's experiences. We rarely get the chance to analyse the effectiveness of the way we do it. The aim of this course is to equip participants with practical skills to enable them to communicate - and be communicated with more effectively. This will be a participative session using exercises to enable attendees to use delivery and listening skills to analyse and interpret information recieved without preconceptions in order to understand the correct message from the deliverer of that message. We will explore factors which inhibit listening and the appreoaches for overcoming problems to enable them to listen and deliverer more generously - whether it is in an interview, a meeting or just in everyday life. This course works well if also attending the 'Communicating and Influencing' course. |
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| * All courses within the Health and Safety category are run regularly throughout the year and dates are available upon request. | |
| FIRST AID - APPOINTED PERSON 1 DAY* This course will equip delegates with the knowledge, skills and confidence to apply basic life saving techniques in an emergency situation. H.S.E. Approved Emergency First Aid Certificate. |
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| FIRST AID IN THE WORKPLACE - 4 DAYS* To provide participants with the knowledge to a standard to actively preserve life and prevent further injury by the application of first aid until advanced medical help arrives. H.S.E. Approved First Aid At Work Certificate. |
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| FIRST AID AT WORK REFRESHER - 2 DAYS * Provides updated first aid knowledge and skills for those who hold a valid 4 Day First Aid At Work certificate to re-qualify for a further 3 years. H.S.E. Approved First Aid At Work Refresher Certificate. |
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| CIEH LEVEL 2 AWARD IN HEALTH & SAFETY IN THE WORKPLACE* (Certificate in Environmental Health) Designed to provide essential knowledge and understanding of health & safety for employees working in any sector. Good standards rely on employers and employees working together to reduce risk and prevent accidents and ill health arising from work activities. Includes current changes to health and safety legislation. |
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| LEVEL 2 FOOD SAFETY IN CATERING * This qualification covers the basic principles of food hygiene and emphasises the correct handling of high risk foods. The course is valuable for everyone who handles food, including the general public. |
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| HEALTH & SAFETY - PRINCIPLES OF MANUAL HANDLING* Under the 1992 Manual Handling Regulations Act, it is an employer's responsibility to provide safe and sufficient training for employees whose job is manual lifting, thus avoiding unnecessary claims for industrial injuries by both past and present employees. |
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| PRINICPLES OF MANUAL HANDLING (Clinical and Non-Clinical) * Provides participants with the practical skills and awareness to move and handle people safely whilst providing people-centred care. This programme is specifically designed for people in health social care settings. |
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| E-LEARNING LEVEL 2 IN FOOD HYGIENE AND HACCP * Students do not need to visit a class room of computer centre as full accreditation from their companies or home computer can be achieved. The course can be done at anytime with no time limits as the learner works at their own pace! The course comprises of six lessons including examination and certification at the end. |
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| CIEH LEVEL 2 AWARD IN CONFLICT RESOLUTION AND PERSONAL SAFETY * Employers are now required under the HSAW Act to carry out a risk assessment on the likelihood of violence in the workplace and take measures to provide a safe working environment. |
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| EXPORT - LETTERS OF CREDIT / RIGHT METHODS OF PAYMENT This course is a must for anyone in the export team who processes Letters of Credit. The course explains the process in great detail by showing examples and providing the delegates the opportunity of putting into practice what they have learnt by completing practical exercises. The course is suitable for export sales managers and administration staff. |
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| IMPORTING FROM OVERSEAS For staff involved in buying, administration, shipping and accounts for the importing function, who require an understanding of Import Duty. The seminar will cover all aspects of Import procedures including VAT and Duty Relief. |
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| INTERNATIONAL TRADE DOCUMENTATION PAPERWORK AND PAYMENTS This one day course examines the documents needed in International Trade and pieces the jigsaw together, providing an understanding of What, Why, Where and When. We examine issues from both the Importer's view and the Exporter's view so both have an understanding of the complete process thus ensuring better understanding and hopefully trouble free contracts. |
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| INTERNATIONAL TRADE UCP 600 AND ISBP Your international payments are at risk! The rules governing letters of credit/UCP 500 changed from the 1st July 2007, and are now called UCP 600. The ensure a full understanding of how these rules affect you, your rights and obligations, attend this half day session when both sets will be compared and the new rules are fully explained. "If you recieve payments by Letters of Credit you cannot afford to miss this course" |
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| EXPORT DOCUMENTATION & PROCEDURES This seminar will explain all forms of export paperwork and procedures from the enquiry through to documentation completion. |
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| EFFECTIVE CREDIT CONTROL / CHASING BAD DEBT This course is for anyone responsible for credit control within an company, many organisations can benefit from learning how to control bad debts etc. This course will provide delegates with the knowledge to identify procedures and controls to monitor and improve credit control together with an introduction of the Small Claims procedures and how to 'minimise credit risk'. |
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| INTRODUCTORY SAGE LINE 50 This course is for people responsible for bookkeeping and preparation of management accounts etc. The course delivers the essential elements of Sage Line 50 to undertake these processes. All delegates will have access to their own PC throughout this interactive tutor led seminar. This course is ideally suited for candidates with less than 6 months experience with Sage Line 50 as the course deals with the initial setting up procedures. |
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