Course Calendar 2010

February
17th	QUEST - Sales Effectiveness
23rd	Communicating, Influencing and Assertiveness
25th	International Trade Documentation, Paperwork and Payments
March
2nd	Professional Telephone Skills / Dealing with Difficult Callers
4th	Sales Coaching
9th	International Trade - Appointment and Management of Agents and Distributors
17th	SMILE - Customer Services Masterclass
23rd	Export Letters of Credit
24th	Getting Noticed in the Media
25th	How to Get That Job
31st	QUEST - Sales Masterclass
April
6th	Appraisal Performance Review
8th	HORIZON - Inspirational Management
13th	Interviewing, Selection and Recruitment
15th	Presenting & Public Speaking
21st	Media - Confidence on Radio and Television
27th	Introduction to Exporting
May
5th	Professional Telephone Skills with Good Customer Care
6th	SMILE - Inspirational Customer Service
12th	Negotiating That Sale
19th	Getting Noticed in the Media
20th	Effective Networking
25th	Developing Export Sales
27th	HORIZON - Inspirational Management Masterclass
June
3rd	Telesales
8th	Effective Credit Control - Chasing Bad Debt
9th	Surviving a Customs Audit
15th	Leadership Skills
17th	General Communication Skills
22nd	Export Documentation and Procedures
24th	SMILE - Inspirational Customer Service Masterclass
30th	People Development (Instructing, Coaching and Mentoring)
September
2nd	Professional Telephone Skills / Dealing with Difficult Callers
7th	Appraisal Performance Review
9th	Importing
14th	SMILE - Inspirational Customer Service
15th	Managing Time Effectively
21st	HORIZON - Inspirational Management
23rd	Getting Noticed in the Media
29th	Interviewing, Selection and Recruitment
30th	Developing Export Sales
October
5th	How to Get That Job
7th	International Trade Documentation, Paperwork and Payments
12th	SMILE - Customer Services Masterclass
14th	Sales Coaching
19th	HORIZON - Inspirational Management Masterclass
20th	Communicating, Influencing and Assertiveness
26th	International Trade - Appointment and Management of Agents and Distributors
28th	Presenting and Public Speaking
November
3rd	QUEST - Sales Effectiveness
9th	Professional Telephone Skills with Good Customer Care
11th	Media - Confidence on Radio and Television
16th	Export Letters of Credit
18th	Negotiating That Sale
24th	Telesales
25th	Effective Networking
30th	Introduction to Exporting
December
1st	QUEST - Sales Masterclass
7th	People Development (Instructing, Coaching and Mentoring)
9th	Export Documentation and Procedures
We can offer any of our training programmes in-house and tailor the course to suit your individual business needs. If you have small numbers and would like to reduce the cost of your in-house training, why not try an OPEN COURSE? We will advertise your course with discounted rates KEEPING THE COST LOW FOR ALL
Course Venue: Hull Office (Unless stated otherwise) Course Times: 9.15am - 4.00pm (Unless stated otherwise) Please call 01482 611896 for booking and further information or click here.