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If you are an employer located in HU1-HU9 postal code area and want to book training to up-skill a member of staff you have employed since October 2009 – YOU COULD RECEIVE IT FREE … SHORT, SIMPLE, SIGN UP in one easy meeting …

Ask for details upon course enquiry - BOOK NOW TO AVOID DISAPPOINTMENT

Course Calendar 2011
August
31st	Exceptional Customer Service (AM)
31st	Tele-Team Motivation (PM)
September
7th	First Time Manager (AM)
7th	Managing Self & Developing Interpersonal Skills (PM)
8th	Export Letters of Credit
13th	Transformational Leadership (AM)
13th	Time to be Productive (PM)
14th	The Role of the Receptionist
21st	Sales Telephone Skills
22nd	Advanced Sales Business to Business
28th	The Receptionist General Telephone Skills (AM)
28th	The Receptionist Staying in Control with Difficult Callers (PM)
October
4th	An Introduction to the Appointment and Management of Agents and Distributors
5th	Sales Negotiating - The Process of Selling (AM)
5th	Sales Negotiating - The Negotiating Process (PM)
13th	International Trade Documentation, Paperwork & Payments
20th	Providing Direction (AM)
20th	Coaching for Performance (PM)
26th	Sales Negotiating - Influencing People (AM)
November
10th	Credit Control Chasing Bad Debt
15th	Advanced Management Skills (AM)
15th	Facilitating Change (PM)
16th	Developing Export Sales
24th	Importing
Available On Request
	1 Day First Aid
	2 Day First Aid Refresher
	3 Day First Aid
	Discovering Team Effectiveness
	Steps to Personal Effectiveness
	Team Building Away Days
	Advanced Sales - Business to Business
	Training for Trades
	Level 1 Plumbing Skills
	WRAS Water Regulations
	Get ready to qualify for F-Gas and ODS
We can offer any of our training programmes in-house and tailor the course to suit your individual business needs. If you have small numbers and would like to reduce the cost of your in-house training, why not try an OPEN COURSE? We will advertise your course with discounted rates KEEPING THE COST LOW FOR ALL
Course Venue: Hull Office (Unless stated otherwise) Course Times: 9.15am - 4.00pm (Unless stated otherwise) Course Dates shown above are subject to change Please call 01482 611896 for booking and further information or click here.

Course Calendar 2011