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Are you fired up about your future? #FireItUp with Apprenticeships .. Interviewing Now

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Apprenticeships are a great way to gain hands-on experience while studying towards an industry-recognised qualification.

Earn a wage

Develop your skills

Progress onto a higher level of training

Increase your opportunity of sustainable employment in:

Business and Administration, Customer Service, Hairdressing/Barbering, Health and Social Care, Refrigeration and Air-Conditioning.

Contact us NOW to apply!

Customer Service Specialist Apprenticeship Standard

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The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. Customer Service Specialists are advocates of customer service and act as a referral point for dealing  with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems. As an expert in their organisation’s products and/or services, they share knowledge with their wider team and colleagues. They gather and analyse data and customer information which can influence change and lead to improvements in service. Utilising both organisational and generic IT systems Customer Service Specialists carry out their role with an awareness of a range of digital technologies. This could be in many types of environment, including contact centres, retail, webchat, service industry or any customer service point.

It helps learners to develop and demonstrate technical knowledge and understanding, skills and behaviours to become successful in a customer service specialist role. With further training and development, learners can also progress to a more senior customer service or management role.

 The apprenticeship standard is comprised of the following elements:

BTEC Level 3 Diploma for Customer Service Specialists 

Functional Skills

English Level 1  – Speaking & Listening

English Level 1- Reading

English Level 1 – Writing

Mathematics Level 1

Unless apprentices have achieved their Level 2 English and maths, they will be required to take Level 2 English and/or maths and must study and take the test before the end-point assessment.

Day release may be required for training

20% Additional off the job training                                                                  

 Must be at least 20% of the time; is paid and outside the normal day-to-day working duties. It can include: * Theory teaching * Practical training (e.g. shadowing, mentoring, industry visits, attendance at competitions) * Learning support * Writing assignments/assessments * Research

End-point assessment

Length of programme minimum 15 months
How to apply – Contact us for an application form on 01482 611896 or email: info@chambertraining.com

Apprenticeships

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With a choice of apprenticeships in many sectors ..

You get to learn on the job, trained by the people you work with along with support and quality training from your assessor/tutor.

All your training is paid for, so you are shaping your career from day one.

Employed from day one you will earn at least the national minimum wage for apprentices.

You develop the skills you need for your future career.

We are proud to be supporting the #FireItUp campaign, encouraging more people to follow their passion and apply for apprenticeships

CURRENT VACANCIES

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Business Administration/ Customer Service/ Team Leading Assessor/Tutor

Chamber Training (Humber) Ltd require a work-based learning Assessor/Tutor for Business Administration/Customer Service/Team Leading.

Holding both an assessor’s and a relevant teaching qualification the successful candidate will be familiar with the delivery of qualifications and ideally Functional Skills (mainly ICT) in these apprenticeship frameworks / standards.

Holding excellent organisational and communication skills the ideal candidate will be familiar with working in a fast paced environment. Due to covering a large geographical area a full driving licence and own transport is essential.

Salary by negotiation

All applications to be received by 4.00pm 31/01/2020. to be sent to: p.seifert@chambertraining.com

SCHOOL LEAVERS – OPEN DAY EVENT AT SALON APPRENTICE 18th FEBRUARY 2019 1-6pm

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Our interviewing sessions have already begun for students who are looking for an apprenticeship upon leaving school this year. We will aim to source you full-time employment with a local company which guarantees you a wage whilst you work towards the full achievement of your apprenticeship.

  • YOU will attend an informal interview session with us
  • WE will provide you with employment opportunities
  • WE will send your CV to employers
  • WE will arrange the interviews for you
  • ONCE you become employed you will earn at least the National Minimum Wage for Apprentices £3.70 per hour  (from 1st April 2019 to £3.90 per hour) increasing to full National Minimum Wage or a higher salary upon completion of your apprenticeship. (This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies).

We have Apprenticeships Available in:-

What are you waiting for?

Call us today on 01482 611896 or email c.gill@chambertraining.com and we will send you an immediate interview date.

We Have Some Extremely Talented Apprentices – Including Award Winners

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See more here: https://www.chambertraining.com/success-stories

June 2017 saw the regional finalist been announced, with 10 people from the Yorkshire and Humber region invited to the Royal York Hotel on 10th October. I was the only apprentice from Hull invited to the next stage as all my competitors were from various parts of Yorkshire. With over 700 applications I did not believe I could win this award

I applied for an apprenticeship vacancy advertised by Chamber Training through the online National Apprenticeship government website and was invited in for assessment. My details were passed on to GEV Wind Power Limited and was immediately invited in for interview. My interview was a success and I was offered the position to start as a business administration apprentice.

I started my new role as a receptionist at GEV doing basic administration for the HR department. I was dealing face to face with employees and technicians. Over the year my role heavily expanded and developed to that of logistics coordinator. This meant that I would be doing researching, costing and booking travel and accommodation for the entire group. GEV have over 40 FTE’s and 110 deployed contractors.

By taking this apprenticeship with GEV Wind Power Limited, it has helped me to build confidence in a business setting and understand my own ability and limitations. It also helped me to deal with situations independently and not have to go to my line manager each time a different situation arose. I worked directly with and alongside technicians and suppliers from both the UK and overseas in order to deliver savings and logistics correctly. I was able to put procedures in place to ensure that projects were completed within set timescales and budget.

The progress I was making throughout the company did not go unrecognised and they asked me to apply for the ‘Apprentice of the Year Awards 2017’. The management team at GEV were helpful throughout the whole application process. I was told that the Apprentice of the Year Awards are split into two sections these are Regional and National. June 2017 saw the regional finalists been announced, with 10 Apprentices from the Yorkshire and Humber region been invited down to the Royal York Hotel on the 10th October 2017.  I was the only apprentice from Hull invited to the next stage as my other competitors where from various parts of Yorkshire including Leeds and York.

Unfortunately, I was unable to attend this ceremony as my holiday was already booked so I spoke to the National Apprenticeship Service who strongly advised that someone should attend the ceremony to represent me on the day. I spoke to Karen my tutor and she said that she would be happy to go and represent me. With over 700 applications I did not believe that I could win this award, however Karen Face Timed me at 2:00pm on the day of the ceremony and I saw everyone clapping and cheering and then I saw my name on the board as the winner.

I am looking forward to competing for a place at the national stages on the 18th January 2018.

Emily Faulkner (Business and Administration Apprentice)