Customer Service Apprenticeship

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services. You will also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

The apprenticeship framework is comprised of the following elements:

BTEC Level 2 Diploma in Customer Service (QCF)
A combined qualification, which incorporates competence and knowledge
Assessed through portfolio evidence in the workplace

Functional Skills
English Level 1
Maths Level 1
Assessed through multiple choice test

Employment Responsibilities and Rights
Assessed through workbook
Day release may be required for training

Length of programme 12-15 months
How to apply – Contact us for an application form on 01482 611896 or complete the on-line form.